Frequently asked questions
Are your ingredients fresh?
We purchase all of our locally-sourced ingredients on the same day that we cook, so your food is what we call "Super Fresh" and ready to be eaten.
Where are the meals prepared?
Cooking and prepping takes place at 365 Commissary Kitchen in Portland, OR. The kitchen is licensed through the Oregon Department of Agriculture.
Does the food arrive frozen? Can the meals be placed in the fridge?
Our food is always fresh and never frozen. Meals may be frozen if you'd like, but we suggest to eat them within the first week instead of freezing.
Can the meals be placed in the fridge?
Yes. Store the meals in cold temperature to maintain freshness.
How long do the meals last?
The meals will last 6 - 7 days after delivery if refrigerated. Please refrigerate immediately after delivery.
We always encourage our clients to heat up their food "pan stir fry style" so it preserves more nutrients and stays fresh. If you're at work and need to use a microwave, remove plastic lid and place veggies on top while protein and carbs heat up for 45 sec - 1 min.
What is the price of each meal?
The price per meal varies according to the meal plan you choose, varying from $9 - $10.50 per meal, plus a delivery fee at the end of each transaction. For specific prices, please see Pick A Plan.
If I order today, will I receive meals tomorrow?
NOTE: All orders placed on Saturdays before 12 PM will be freshly prepared on Saturday and delivered on Sunday. Orders placed on Saturdays after 12 PM (until 11:59PM) will be prepared on Sunday and delivered on Monday. Orders placed after Saturday will be delivered the following week. Sunday delivery is between 7AM-3PM, Monday delivery is between 6PM-9PM.
How far do you deliver?
Our delivery radius is 18 miles from downtown Portland, covering areas like Beaverton, Hillsboro, Tigard, Lake Oswego and parts of Vancouver. As of now, we only deliver in and and around Portland, OR andVancouver,WA. Deliveries are made Sunday morning from 6:00 am to 3:00 pm. We don't knock on your door and wake you up -- we simply send a delivery confirmation text.
Can I pick up my meals another day?
If the delivery range is out of your area, please email us at firstname.lastname@example.org to coordinate a pick-up/drop off location.
I already have a custom meal plan, how can I place an order?
- Email your meal plan to email@example.com
- Name and phone number must be included
- Amount of total meals delivered per week
- We will reply your email within 24 hours and may call you if we have more questions
Is this a subscription/membership where I pay monthly or weekly?
Yes. Our mission is to help you be healthier and achieve your goals while saving you the time of cooking and save you money. It's your responsibility to stay on track with your meals so we ask you to stay on track with your weekly/monthly orders.
We take pride on making healthy fresh meals which last up to 7 days after delivery if refrigerated correctly.
We ask for a seven (7) day notice to make cancellations on any meal plan.
There is no credit return unless you notify us eight (8) days prior via email.
TERMS AND AGREEMENTS
All customer actions must be completed by the customer online. Any PDX Meal Prep team members are here to help with the online ordering process, but cannot make any changes to a customer account.
We can guarantee that your attempt to contact us will be responded, and we will do our best to assist you.
By email: One (1) business day. By phone: Within twelve (12) hours.
During regular business hours Tuesday to Saturday, 9:00 AM - 8:00 PM.
It is further understood and agreed that all food shall be consumed at the customer's sole risk at the time that any meal or snack is eaten, regardless of what the product is. Meals have a best by date on the labels. Improperly eaten, stored, (under)cooked food, and the method in which food is consumed is at the customer's sole risk. It is also clearly understood that this agreement is not assignable or transferrable by customers. No privileges, rights, or plan credit granted by a customer (except gift certificates) can be transferred.