FREQUENTLY ASKED QUESTIONS
How does IT WORK?
Great Question, Simple Anwer!
You may browse through https://www.pdxmealprep.com/chooseaplan/ , once here select the meal plan that fbest fits your lifesyle goals.
Select Duration & No. of Meals ( The amount of time you’d like to receive meals for, 1 week, 2 weeks, 2 months? ) How many measl per week? 10, 20, 30? This info is made up-front instead of saving your credit card info and having automated payments withdrawn from your account. If you’re serious about your goal we suggest signing up for the monthly meal plan with 40 meals.
Then, Select Quantity , ( 99.9 % of the time this remains as “1” ) unless your significant other or friend, neighboor, grandma decides to order THE SAME THING, quantity would have to be changed to “2” specifying the order is for 2 persons.
Almost Done! After following these steps, a whiteform including our menu will prompt. This is where you can number the amount of meals you’d like to receive from our menu. Example “2 chicken Fajitas” , “2 Ground Turkey”, Etc.
Checkout is next! Just like an Amazon order! But this time is tasty local tailored prepped meals cooked and delivered by our family.
Enjoy, Leave us a Google, Facebook Review for a free meal on your next order!
Are your ingredients fresh?
We purchase all of our locally-sourced ingredients on the same day that we cook, so your food is what we call "Super Fresh" and ready to be enjoyed.
Where are the meals prepared?
Cooking and prepping takes place at Portland Mercado in Portland, OR. The kitchen is licensed through the Oregon Department of Agriculture.
Does the food arrive frozen? Can the meals be placed in the fridge?
Our food is always fresh and never frozen. Meals may be frozen after they are received, but we suggest to eat them within the first week instead of freezing to preserve quality and taste.
Can the meals be placed in the fridge?
Yes. Store the meals in cold temperature to maintain freshness.
How long do the meals last?
The meals will last 6 - 7 days after delivery if refrigerated corectly. Meals must be refrigerated mmediately after they are received.
We always encourage our clients to heat up their food "pan stir fry" since it preserves more nutrients. If you're at work or for a fast heat up microwave for 1 minute, remove plastic lid and place veggies on top while protein and carbs heat up.
What is the price of each meal?
The price per meal differs according to the meal plan you choose, varies from $9 - $11.00 per meal, plus a delivery fee prompted prior checkout.
When will I receive meals?
We take orders throughout the week, this means Sunday to Sunday.
Orders placed Sunday - Thursday are freshly prepared on Saturday and delivered on Sunday Morning 9:00 AM - 3:00 PM.
Orders placed Friday & Saturday will be delivered on Tuesday 6:00pm - 9:00Pm.
Orders placed on Sunday will be delivered the following Sunday.
How far do you deliver to?
Our delivery radius is 18 miles from downtown Portland. Our route includes, Vancouver, Beaverton, Hillsboro, Tigard, Lake Oswego, Gresham, Oregon City, Clackamas, Happy Valley and more. If you’re not sure if your order fits within our delivery please email us your shipping address at firstname.lastname@example.org with a Delivery Subject and we’ll answer as soon as we can.
Can I pick up my meals another day?
If the delivery range is out of your area, please email us at email@example.com to coordinate a pick-up/drop off location. For other reasons please email us to arange delivery.
I already have a custom meal plan, how can I place an order?
Email your meal plan to firstname.lastname@example.org
Name and phone number must be included
Amount of total meals delivered per week
We will reply your email within 24 hours and may call you if we have more questions
Is this a subscription/membership where I pay monthly or weekly?
Our mission is to help you be healthier and achieve your goals while saving you the time of cooking and save you money. It's your responsibility to stay on track with your meals so we ask you to stay on track with your weekly/monthly orders. We may set up invoices if you’d like to sign up for a weekly membership.
How customers manage their subscriptions
Customers who buy subscription products can view and manage their subscriptions from their Customer Account. After signing in, they click My account, and then Subscriptions.
All subscriptions are listed in the Subscriptions section. Customers can click a subscription to view its details, including:
The next order date
Saved billing and shipping information
If the subscription has a limited number of renewals, the panel also displays the number of payments left in the subscription.
To cancel the subscription, they click Cancel Subscription. In the confirmation window, click Cancel Subscription. You'll receive an email notification when a customer cancels their subscription.
To update their payment information, they click Payment Method, and then Update Payment Method.
Via the order email
To manage subscriptions, customers can also click the Manage Subscription link in the order email. This opens a new tab or window where they can sign into their account.
We take pride on making healthy fresh meals which last up to 7 days after delivery if refrigerated correctly.
We ask for a five (5) day notice to make cancellations and/or refunds on any meal plan.
TERMS AND AGREEMENTS
All customer actions must be completed by the customer online. Any PDX Meal Prep team members are here to help with the online ordering process, but cannot make any changes to a customer account.
We can guarantee that your attempt to contact us will be responded, and we will do our best to assist you.
By email: One (1) business day. By phone: Within twelve (12) hours.
During regular business hours Tuesday to Saturday, 9:00 AM - 8:00 PM.
It is further understood and agreed that all food shall be consumed at the customer's sole risk at the time that any meal or snack is eaten, regardless of what the product is. Meals have a best by date on the labels. Improperly eaten, stored, (under)cooked food, and the method in which food is consumed is at the customer's sole risk. It is also clearly understood that this agreement is not assignable or transferrable by customers. No privileges, rights, or plan credit granted by a customer (except gift certificates) can be transferred.